Frequently Asked Questions:


What is Paw Music's Purchase - Return Policy?

Returns will only be accepted within 30 days of purchase. All returns are subject to a minimum 25% restocking fee. The freight charge for both ways (Freight charges, if applicable, originally paid by Paw Music, also known as "Free Freight" or "Free Shipping") will be deducted from your refund on top of the restocking fee. Returns must include all original packaging, manuals and warranty cards. Customer must supply a copy of the original invoice. All returns will be inspected for wear or abuse, additional charges may apply. Returns after 30 days will NOT be accepted.

No returns accepted on special orders and non-stocking items, discontinued or clearance items, clothing, drum shields, earbuds, drum heads, or drum sticks.

Paw Music does not issue cash refunds. If you paid by Mastercard or Visa you will be refunded by a credit to your card (processed within 7 business days). If you paid by PayPal you will be refunded via Paypal. Other Authorized returns will be either credited on account for future purchase(s), exchanged, or Paw Music cheque (processed within 7-10 business days).

Should an order be placed and there is a pricing error on the website, Paw Music will advice you immediately and provide the correct price. If you do not wish to continue with the purchase then your payment will be refunded as per above. 

What is Paw Music's Shipping Policy?

Free Shipping in Canada! 

Valid on orders wover $199.00 before tax and insurance only. The Free shipping is applied to your order automatically in your shopping cart.

Good for free ground shipping to most anywhere in Canada.

Paw Music ships orders via Greyhound Courier, Canada Post Expedited, UPS, Canpar and occassionally other carriers. We find some carriers provide better service in some areas of Canada than others. Free Shipping does not apply to delivery to "Beyond Point" destinations as dictated by our carriers. If you specify a PO box number or your shipping address is a "Beyond Point" location, your order may be delivered via Canada Post Expedited to obtain "Free Freight". Sometimes Greyhound will deliver to the nearest bus depot and will contact you by telephone. If there is any reason for additional freight charges, we will contact you before the charges are applied to your order.

Regular shipping fees apply for all purchases that total under $199.00 before tax and insurance charges.

Free shipping is valid only with purchase. Outbound shipping charges will be deducted from a refund, if the item or items that shipped free are returned. 

Does Paw Music ship to the USA?

Yes! Phone us toll free or email us for shipping prices. 

What do we do with your information?

When placing an order, you create an account. we ask for your name, company name, email address, billing address, credit card information. If you want to enable your checkout process you will need to provide your credit card information. An email or phone call may be placed to you to confirm order details. Information for shipping must be passed on to the shipping companies that Paw Music utilizes for you to receive your order. Also Paw Music utilizes a credit card processing company so your information must be shared with them in order to process payment of your order.

Paw Music uses the information we collect for the following general purposes: products and services provision, billing, identification and authentication, services improvement and contact. We will not sell, share, nor rent information to any third party marketer without your express knowledge and consent. Should for any reasone Paw Music be sold or merge with another company, customer information is usually included in the transferred business assets. At that time, information may be shared with the company involved in the transaction.

What about security?

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at info@pawmusic.com

What about changes to this Privacy Policy?

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are made aware.

How do I correct or update my information?

This may be done to your online profile when confirming your personal information when you next place an online purchase or by contacting Paw Music. 

Can I contact Paw Music by phone?

Of course!

Toll free 1.866.988.1277

Vancouver, B.C. area 604.888.1277